Shipping policy

OUTCASE — Shipping Policy

Last updated: October 21, 2026

At OUTCASE, we are committed to ensuring your orders reach you safely and efficiently. All shipments are handled through our trusted third-party courier partners.

1. ORDER PROCESSING

  • Orders are generally processed and dispatched within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once dispatched, customers will receive shipment tracking details.

2. SHIPPING & DELIVERY

  • OUTCASE delivers across India through third-party courier partners.
  • Estimated delivery time is 5–8 business days after dispatch, depending on the delivery location.
  • Delivery to remote areas may take longer.
  • Delivery timelines are estimates and are not guaranteed.

Please note: The physical transportation and delivery of orders are handled by our courier partners. Delivery schedules may vary depending on courier operations and local conditions.

3. SHIPPING CHARGES

  • Applicable shipping charges will be displayed at checkout before payment.
  • Shipping charges may vary depending on the order, delivery location, and available offers.
  • Cash on Delivery (COD) is available for eligible locations and orders.

4. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through the available communication channel.

Customers can use the tracking number to check their shipment status on the courier partner's tracking platform.

Tracking information may take some time to update after dispatch.

5. DELIVERY DELAYS

While we aim for timely delivery, delays may occasionally occur due to:

  • Courier partner operational issues.
  • Weather conditions or natural disruptions.
  • Public holidays or high shipping volumes.
  • Incorrect or incomplete delivery information.
  • Unforeseen logistical circumstances.

As deliveries are managed by third-party courier partners, OUTCASE cannot guarantee exact delivery dates.

However, our team will assist customers with shipment-related concerns.

6. INCORRECT ADDRESS & FAILED DELIVERY

Customers are responsible for providing accurate and complete shipping details, including their address, PIN code, and contact number.

If a delivery attempt fails because of an incorrect address, an unavailable recipient, or an unreachable phone number, the courier partner may attempt redelivery or return the shipment to the sender.

Additional shipping charges may apply if reshipment is required.

7. DAMAGED OR TAMPERED PACKAGES

Customers are requested to inspect the package upon delivery.

IMPORTANT: If the package appears damaged, opened, or tampered with, we strongly recommend recording a continuous unboxing video.

Any visible damage, missing items, or incorrect products should be reported immediately after delivery to outcase.in@gmail.com, along with the order details and available photographic or video evidence.

Requests will be reviewed according to our Return & Refund Policy and applicable law.

8. LOST OR UNDELIVERED SHIPMENTS

If your shipment is significantly delayed, marked as delivered but not received, or appears lost in transit, please contact us at outcase.in@gmail.com.

We will coordinate with the courier partner to investigate the issue and determine an appropriate resolution.

9. CONTACT FOR SHIPPING ASSISTANCE

For order tracking, shipping delays, delivery issues, or other shipment-related inquiries, email:

outcase.in@gmail.com

Website: https://outcase.in

Thank you for shopping with OUTCASE.

Outside the Ordinary.