Refund policy

OUTCASE — Return & Refund Policy

Last updated: October 21, 2026

At OUTCASE, customer satisfaction is important to us. We carefully select our products to ensure quality and a great shopping experience.

Please review our return, refund, and replacement policy before placing an order.

1. OUR 3-DAY REPLACEMENT POLICY

We offer a free replacement within 3 days of delivery if:

  • You receive a defective or damaged product.
  • You receive an incorrect product.
  • The product has a manufacturing defect.

Replacement requests must be submitted within 3 days of receiving your order and are subject to verification.

Once your request is reviewed and approved, we will arrange a replacement at no additional cost.

2. UNBOXING VIDEO & DAMAGE REPORTING

Customers are strongly requested to record a clear, continuous unboxing video while opening their package.

The video should show the sealed package, the opening process, and the condition of the product upon removal.

IMPORTANT: If any physical damage, manufacturing defect, or incorrect item is noticed during unboxing, customers should report it immediately after delivery by emailing outcase.in@gmail.com with the unboxing video, clear photographs, and order details.

An unboxing video helps our team verify the issue and process replacement requests efficiently.

Customers should retain the original packaging until the issue is resolved.

If an unboxing video is unavailable, please still contact us with available evidence. The absence of a video does not remove any rights available under applicable consumer protection laws.

3. HOW TO REQUEST A REPLACEMENT

  1. Email outcase.in@gmail.com within 3 days of delivery.
  2. Include your order number and a brief description of the issue.
  3. Attach your unboxing video, where available, and clear photographs showing the defect, damage, or incorrect product.
  4. Our team will review your request and provide further instructions.
  5. Once approved, we will arrange a reverse pickup and dispatch your replacement.

Please do not return any product without contacting our support team first.

4. RETURN ELIGIBILITY

To qualify for a replacement under our 3-day policy:

  • The product must have a genuine manufacturing defect, damage on arrival, or be different from what was ordered.
  • The product must not have been damaged due to misuse after delivery.
  • Original packaging and accessories should be retained wherever possible.
  • The customer must provide the necessary order details and available evidence for verification.

These requirements do not restrict any rights available under applicable consumer protection laws.

5. NON-RETURNABLE ITEMS & EXCLUSIONS

Our complimentary replacement policy does not cover:

  • Damage caused by misuse or negligence.
  • Accidental damage after delivery.
  • Water or liquid damage caused after delivery.
  • Normal wear and tear.
  • Damage resulting from unauthorized alterations.
  • Change-of-mind requests or personal preference regarding colour, design, or style.

We generally do not accept returns for change of mind once an order has been delivered.

Exceptions will be made wherever required by applicable law.

6. EXCHANGES

We currently provide exchanges primarily for verified defective, damaged, or incorrectly delivered products.

Replacement with the same product will be arranged subject to availability.

If the original product is unavailable, our team will discuss suitable alternatives or an applicable refund.

7. REFUNDS

Our primary resolution for eligible product issues is a free replacement.

However, a refund may be provided if:

  • An eligible replacement is unavailable.
  • We are unable to fulfil the confirmed order.
  • A refund is required under applicable consumer protection laws.
  • A refund is otherwise approved by OUTCASE.

Once approved, refunds will be initiated promptly through the applicable payment method. Processing times may depend on the bank or payment provider.

For Cash on Delivery orders, our team will coordinate the applicable refund method.

8. RETURN SHIPPING & REVERSE PICKUP

For approved replacement requests, OUTCASE will arrange a reverse pickup wherever courier service is available.

Customers must pack returned products securely and follow the instructions provided by our support team.

If reverse pickup is unavailable at your location, our team will provide alternative return instructions.

Please retain any pickup confirmation or tracking information until your request is resolved.

9. ORDER CANCELLATIONS

If you wish to cancel your order, contact us as soon as possible at outcase.in@gmail.com.

We will attempt to process your cancellation if the order has not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible through the normal order process. Any applicable refund or other remedy will be handled according to this policy and applicable law.